Returns & Exchanges
At Cape Cod Polish Company, Inc., we stand behind the quality of our metal care products and offer a 30-day satisfaction guarantee for all unused items. If you are not completely satisfied with your purchase, we are here to help you facilitate a seamless return or exchange.
Initiate Your Request
Contact our customer service team via email or phone with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring the product tins or cloths are protected, and include a copy of your original invoice.
Ship the Item
Affix the provided return label or ship the package to our Cape Cod headquarters using a trackable shipping method of your choice.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method, typically processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing